Privacy Policy

Privacy Policy

Page URL: https://www.planetautomation.co.za/privacy-policy/

Page title: Privacy Policy

Effective date: 16 August 2026

Planet Automation respects the privacy of our customers, website visitors and users of our communication services. This Privacy Policy explains how Planet Automation collects, uses, stores and protects personal information when you interact with us, including through our website, WhatsApp and other Meta services.

Information We Collect

We may collect information that you voluntarily provide to us, including your name, telephone number, email address, company information and the contents of communications you send to us.

When you communicate with Planet Automation through WhatsApp, we may process your WhatsApp telephone number, profile information made available to us, message content and information necessary to send, receive and manage your communications.

Our website and connected services may also collect limited technical information required for security, operation and troubleshooting.

How We Use Your Information

Planet Automation may use personal information to:

  • Respond to enquiries and provide customer support.
  • Communicate with customers through WhatsApp, email, telephone and other authorised channels.
  • Provide information about our products and services.
  • Process customer requests and maintain business records.
  • Operate, maintain and improve our website and communication systems.
  • Protect our systems against misuse, fraud or unauthorised access.
  • Comply with applicable legal and regulatory requirements.

WhatsApp and Meta Services

Planet Automation uses services provided by Meta Platforms, including the WhatsApp Business Platform, to communicate with customers.

Information processed through these services may also be processed by Meta in accordance with Meta’s applicable terms and privacy policies.

Planet Automation does not sell personal information obtained through WhatsApp or Meta services.

Sharing of Information

We may share information with service providers where reasonably necessary to operate our business and communication systems. We may also disclose information where required by law or where necessary to protect our legitimate legal rights.

We do not sell customers’ personal information to third parties.

Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, legitimate business requirements or applicable legal obligations.

Your Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information held by Planet Automation.

You may also ask us to stop certain communications.

Requests can be sent to:

Email: meta@planetautomation.co.za

Company: Planet Automation
Website: www.planetautomation.co.za
South Africa

Changes to this Privacy Policy

Planet Automation may update this Privacy Policy when our services, legal requirements or data-processing practices change. The latest version will be published on this page.