Planet Automation's FAQs
General FAQs
1. Which areas in Cape Town do you service?
We service most of the Cape Town region, including the Cape Flats, Northern Suburbs, Southern Suburbs, Atlantic Seaboard, City Bowl, West Coast, South Peninsula and surrounding areas.
If you’re unsure whether we cover your suburb, contact us. The chances are we already work there regularly.
2. Do you offer free estimates?
Yes. Planet Automation offers free estimates via the phone. If you provide us with enough information and clear photos, we can give you an initial estimate remotely. If you would like to proceed, we can arrange a site visit where final measurements are required.
Site assessments carry a small fee, which is waived if you proceed with the recommended installation on new equipment only.
3. How quickly can you respond?
Response times depend on location, workload and urgency. We will confirm the earliest available appointment when your request is assessed.
Emergency repairs for existing clients who have maintained systems may receive priority for urgent repair requests, subject to availability.
Book your Free Estimate Here
Gate Motor FAQs
1. What gate motor brands do you install or repair?
We supply, install and repair:
We also work on almost all other brands found in Cape Town.
2. How often should my gate motor be serviced?
Manufacturers recommend a minimum of once a year.
Cape Town’s salty air, humidity, sand and even load-shedding excelerates wear and tear. Therefore, we recommend regular servicing as it prevents breakdowns and expensive part failures.
3. Do you offer gate motor upgrades?
Yes, we upgrade:
The Centurion D5 to D5 Evo Smart
Old ET motors to NICE Drive Gate Motors
Manual gates to fully automated sliding or swing gates
Garage Door FAQs
1. What types of garage doors do you work on?
We install and repair:
Aluminium sectional doors
- Wispeco Roll-Up Doors
We also repair garage door springs, cables, rollers, hinges, motors and remotes.
2. Why is my garage door loud or struggling to open?
It is usually caused by:
Worn rollers or hinges
Weak or snapped springs
Dry or dirty tracks
Poor balancing
Faulty motor or limit settings
We recommend you have your door serviced at a minimum of once a year depending on how often you use your garage door.
3. Are aluminium garage doors more expensive?
Generally, yes. However, many coastal homeowners consider the additional corrosion resistance and lower maintenance worthwhile over the long term.
Intercom and Access Control FAQs
1. Do you install intercoms for houses and complexes?
Yes, we install:
Planet Automation FAQs
1. How long has Planet Automation been in business?
Planet Automation has served Cape Town for over 10 years, providing reliable and affordable automation solutions.
2. Why choose Planet Automation?
Local Cape Town specialists
Fast response times
Affordable pricing
High-quality installations
Friendly, trained technicians
Excellent Google reviews
Full backup and support
Trusted by homes, complexes & Body Corporates
3. What is a diagnostic fee?
A diagnostic fee applies when we assess exsting equipment and carry out fault-finding on garage doors and motors, gates, intercom systems and CCTV systems
Areas We Cover in Cape Town:
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Admin Office Location
Please note that this is our Admin Office and not a physical store location.
